Quality Assurance and improvement lead - North West

Quality (Assurance and Improvement) Lead

Full Time – 37.5 hours
Homebased with travel across assigned regions (including overnight stays)
Salary: £41,899.25 + Car Allowance + Home Working Allowance + Travel Expenses

Our Mission: The Best Life Possible

Our client is a large care and specialist housing organisation supporting adults with learning disabilities and complex needs, including autism, physical disabilities, mental health conditions and dementia.

They are currently undergoing an exciting period of strategic change and are looking for an experienced Quality Assurance and Improvement Lead to play a pivotal role in driving quality, compliance and continuous improvement across services.

If you are passionate about raising standards, using data to drive improvement and supporting services to achieve Good and Outstanding regulatory ratings — this could be the perfect next step in your career.

The Role

Reporting to the Head of Quality and Improvement, you will:

• Lead and deliver internal audits in line with the Quality Assurance Framework

• Drive the Quality Improvement Strategy across your allocated regions

• Support registered services to meet regulatory, statutory and organisational KPIs

• Provide expert advice on incidents, safeguarding, compliance and risk

• Analyse trends, themes and data to identify improvement opportunities

• Support managers to achieve and maintain CQC / CIW compliance

• Deliver improvement initiatives that enhance outcomes for the people supported

• Monitor training compliance and governance processes

• Share learning from incidents, complaints and reviews to embed best practice

• Work collaboratively with operational and governance colleagues to ensure safe, high-quality services

This is a highly visible role requiring strong organisational skills, the ability to influence at all levels and a proactive, solutions-focused mindset.

Travel (including overnight stays) is required.

About You

We’re looking for someone who brings both technical expertise and the ability to inspire positive change.

You will have:

• A Level 5 qualification (or equivalent) in Health & Social Care

• Experience conducting audits and leading quality improvement work in health and/or social care

• Strong working knowledge of CQC / CIW regulations and inspection frameworks

• Experience analysing data and producing meaningful reports

• A solid understanding of compliance, governance and risk management systems

• Excellent communication skills, with the ability to build strong stakeholder relationships

• The confidence to make evidence-based, risk-informed decisions

Desirable (but not essential):

• Recognised audit qualification (ISO, Lean Six Sigma or similar)

• Project management experience

• Experience leading services rated Good or Outstanding

Why Join Our Client?

• Competitive salary with car allowance and home working allowance

• A key strategic role within a values-driven organisation

• Opportunity to shape and influence quality across multiple services

• Work within a collaborative Quality & Governance team

• Make a genuine impact on the lives of people with learning disabilities

If you are motivated by continuous improvement, thrive in a dynamic environment, and want to ensure people receive safe, high-quality care that enables them to live their best lives, we would love to hear from you.

Apply today and be part of driving excellence in care and support.