Family First Case Manager (Grade G)

Service Area: Children’s Social Care
Role Type: Non-Qualified Social Care

About the Role

We are seeking a dedicated and experienced Family First Case Manager to support children and families through early intervention, targeted support and multi-agency working. The role focuses on helping families address challenges, reduce risks and achieve positive, sustainable outcomes for children.

Working closely with social workers, family support services and partner agencies, you will coordinate interventions, monitor progress and ensure families receive the right support at the right time.

Key Responsibilities

• Manage a caseload of families requiring targeted support and intervention.

• Complete family assessments to identify needs, strengths, risks and areas requiring additional support.

• Develop, implement and review family support plans in partnership with children, parents and relevant professionals.

• Coordinate multi-agency meetings and work collaboratively with schools, health services, social care and other partner organisations.

• Monitor progress against agreed plans, ensuring interventions are effective and outcomes are achieved.

• Identify safeguarding concerns and escalate risks promptly to the appropriate social care professionals.

• Maintain accurate, timely and confidential case records in line with organisational policies and procedures.

• Engage and build positive relationships with families, encouraging participation and promoting parental responsibility.

• Support families to access appropriate services and community resources.

• Contribute to reviews, reports and case discussions to ensure effective planning and decision-making.

• Work in accordance with relevant safeguarding legislation, policies and procedures.

• Promote early intervention approaches to help prevent the escalation of family difficulties and reduce the need for statutory intervention.

Essential Experience and Skills

• Experience working with children, young people and families within social care, family support or a related setting.

• Understanding of child safeguarding, family assessment and early help principles.

• Experience coordinating support plans and working with multi-agency professionals.

• Ability to manage a caseload, prioritise competing demands and meet deadlines.

• Strong communication, engagement and relationship-building skills.

• Ability to identify concerns, assess information and escalate safeguarding risks appropriately.

• Good written skills, including accurate case recording and report writing.

• Competence in using IT systems to maintain case records and manage information.

• A commitment to child-centred practice, equality, inclusion and positive family outcomes.